Customer Service Representative - State Farm Agent Team Member
Full Time • Columbus, MS
INTRODUCTORY ROLE DESCRIPTION:
As a CUSTOMER SERVICE REPRESENTATIVE with State Farm, you are most vital to our daily business operations and customer success. You grow our agency through meaningful client relations by acting as a liaison between customer needs and agency departments. This position will allow you to serve others as you better your community.
If you are looking for the BEST place to grow professionally, this is the CAREER for you! Upon acceptance, you will embark upon a Career OPPORTUNITY not just a job. This opportunity will afford you the chance to learn from the best and work for a company where you can increasingly grow and advance professionally. If you are coachable, outgoing, have a great personality coupled with great communication & awesome customer service skills, APPLY TODAY!! All candidates that apply will receive a personal call from the Agency Owner as we are eager to have you on our successful, award-winning POWER team.
BENEFITS:
As a CUSTOMER SERVICE REPRESENTATIVE with State Farm, you are most vital to our daily business operations and customer success. You grow our agency through meaningful client relations by acting as a liaison between customer needs and agency departments. This position will allow you to serve others as you better your community.
If you are looking for the BEST place to grow professionally, this is the CAREER for you! Upon acceptance, you will embark upon a Career OPPORTUNITY not just a job. This opportunity will afford you the chance to learn from the best and work for a company where you can increasingly grow and advance professionally. If you are coachable, outgoing, have a great personality coupled with great communication & awesome customer service skills, APPLY TODAY!! All candidates that apply will receive a personal call from the Agency Owner as we are eager to have you on our successful, award-winning POWER team.
BENEFITS:
Here are the impressive benefits of working with our terrific team:
- Salary Plus Bonuses
- SIGNING BONUS AFTER 90 DAYS ON THE JOB
- Standard Work Schedule: Monday–Friday, 8:30am - 5:30pm (No Nights or Weekends)
- Paid time off (holidays and personal/sick days)
- Growth potential/opportunities for advancement within agency
- Opportunity to learn from the best & work for a company where you can grow & move upward in both promotions & compensation
RESPONSIBILITIES:
- Greet customers with a warm smile and pleasant attitude
- Process payments and answer incoming calls
- Establish customer relationships and follow up with customers as needed
- Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding billing clarification
- Promote successful and long-lasting customer relations.
QUALIFICATIONS:
- Someone who loves helping others
- High School Diploma required, some college preferred but not mandatory
- Must be able to pass a Background Screen provided by Agency Owner
- Insurance licenses are NOT required for this position at any time
- Experience in nurturing client relationships preferred
- Excellent communication skills - written, verbal, and listening
- Dedication to customer service
- Ability to work well with a team & work well autonomously
- Able to effectively relate to others
Compensation: $13.00 - $15.00 per hour
My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Columbus, MS and help customers with their insurance and financial services needs, including:
- Auto insurance
- Home insurance
- Life insurance
- Retirement planning
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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Make a difference in your community every day
Gain confidence and grow your career
Earn benefits and rewards that are second to none